Contact information
Contact Us
We're here to help.
At Skyluum, every message is read by a real person. Whether you have a question about your order, need help with a return, or just want to know more about the product — reach out and we'll get back to you promptly.
Get in Touch
📧 Email helloskyluum@gmail.com This is our primary support channel. All enquiries are handled here.
🌐 Website skyluum.com
Response Times
We aim to respond to all emails within 24–48 business hours. Messages received over the weekend or on public holidays will be answered on the next business day.
To help us resolve your enquiry as quickly as possible, please include the following in your message:
- Your full name
- Your order number (found in your confirmation email)
- A clear description of your question or issue
- Photos if your enquiry relates to a damaged or incorrect item
Common Enquiries
Order Status & Tracking Once your order has shipped, you will receive a tracking number by email. If you haven't received it within 5 business days, check your spam folder first then email us.
Returns & Refunds We offer a 30-day return window from delivery. Full details are in our Return & Refund Policy. To start a return, email us at helloskyluum@gmail.com with your order number and reason for return.
Damaged or Wrong Item Contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund immediately.
Wholesale & Partnerships For bulk orders, wholesale enquiries, or brand partnership opportunities, email us at helloskyluum@gmail.com with the subject line Partnership Enquiry and we will be in touch.
Before You Contact Us
You may find an instant answer in our resources below:
- FAQ — skyluum.com/pages/faq
- Shipping Policy — skyluum.com/policies/shipping-policy
- Return & Refund Policy — skyluum.com/policies/refund-policy
- Terms of Service — skyluum.com/policies/terms-of-service
Our Commitment
We built Skyluum because we believed travel sleep could be better. That same standard applies to our customer experience. If something isn't right with your order, we will make it right — no hassle, no runaround.
📧 helloskyluum@gmail.com
Skyluum · helloskyluum@gmail.com · skyluum.com Average response time: 24–48 business hours